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Return Policy
Requirements for a valid return:
- You have the original external packaging
- Return reason has to be valid and returns acceptance conditions met (please check out below)
For which reasons can I return an item?
You may want to return your item due to any of the following reasons
x : Not Required ✓: Required
Return Reasons |
Your Return Must Be: | ||||
New Condition |
Sealed Condition |
Not Used |
Complete (free gifts, accessories, original box) |
Tags & labels attached |
|
Damaged * * Damaged parcels must be reported within 24 hours of receipt |
✓ |
x |
✓ |
✓ |
✓ |
Defective |
x |
x |
x |
✓ |
✓ |
Wrong item delivered |
✓ | x | ✓ | ✓ | ✓ |
Missing parts / items |
✓ | x | ✓ | x | ✓ |
Change of mind * * NOT APPLICABLE for International buyer |
x |
x |
x |
x |
x |
Process:
1. Submit Online Return Form here
2. Our sales representative will contact you within 3 working days
3. For valid returns, please deliver to our office:
12 Little Road #06-02 Singapore 536986
Operation hours: Monday to Friday, 9am - 5pm
4. After we have completed evaluating your returned product, we will process the refund within 2 days. It may take 2-14 business days for the amount to reflect in your account depending on your local bank polices.