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Return Policy

Requirements for a valid return:

  • You have the original external packaging
  • Return reason has to be valid and returns acceptance conditions met (please check out below)

 

For which reasons can I return an item?

You may want to return your item due to any of the following reasons

x : Not Required      ✓: Required 

 

 

Return Reasons

Your Return Must Be:

 

New Condition 

 

Sealed   Condition 

 

Not Used 

 

Complete (free gifts, accessories, original box)

 

Tags & labels attached

Damaged *

* Damaged parcels must be  reported within 24 hours of  receipt

 

 

x

 

 

 

Defective

 x

 x

 x

 

 

Wrong item delivered

x

Missing parts / items

x x

Change of mind *

* NOT APPLICABLE for International buyer

 

x

 

x

 

x

 

x

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Process:

1.  Submit Online Return Form here

 

2.  Our sales representative will contact you within 3 working days

 

3.  For valid returns, please deliver to our office:

     12 Little Road #06-02 Singapore 536986

      Operation hours: Monday to Friday,  9am - 5pm

 

4.  After we have completed evaluating your returned product, we will process the refund within 2 days. It may take 2-14 business days for the amount to reflect in your account depending on your local bank polices.